Problems tend to occur when an employee can't remember important conversations or what was agreed upon over the phone. Recording phone calls is an ideal way to resolve this issue. When your business records customer service calls, you can review previous conversations with customers and resolve issues faster.

Microsoft 365 offers a number of features to help you protect your business’s data. In this article, we provide seven ways to boost data protection in Microsoft 365. Follow these tips so you can rest assured that your data is safe and secure.
Secure mobile devices
It’s common for employees nowadays to use personal smartphones or computers to access their work email, calendar, contacts, and documents, especially if they’re working remotely.

Having a well-designed website is essential to any business, as it helps make a good first impression on customers, generate leads, and increase conversions. Enhance your business's website by following these tips.
Custom illustrations
A popular website design trend is the use of custom illustrations instead of photography.

If you own an eCommerce business, then you might want to look into using a cloud-based order management system (OMS). An OMS can be a huge advantage for your organization. With a cloud-based OMS, you can access your orders and inventory from anywhere in the world.

Watering hole attacks have become more common in recent years and pose a serious threat to organizations everywhere. Read on to learn more about what watering hole attacks and how your business can stay one step ahead of cybercriminals.
How watering hole attacks work
The term “watering hole” colloquially refers to a social gathering place where a particular group of people often go to.

Does your business use a Voice over Internet Protocol (VoIP) system? If so, you need to be aware of telephony denial-of-service, a type of attack on VoIP systems. Learn more about TDoS and how to prevent it from disrupting your operations.
What is TDoS?
A denial-of-service attack aims to crash a system by bombarding it with an overwhelming number of requests, forcing the targeted system to shut down eventually.

Viva Insights is a powerful tool that gathers data on your employees' work habits, analyzes this information, and then recommends ways to help team members perform more efficiently. The application also seeks to improve your staff's productivity and well-being so they can achieve their full potential.

If you've never thought about how safe your information is while browsing the web, then it's time to start thinking about it. One of the best ways to ensure your safety is by visiting sites that use HTTPS, a protocol that helps keep your data secure when you're online.

Success in any business depends on employee efficiency. When your employees are working efficiently, they can accomplish more tasks faster. In this article, we will discuss the different ways you can improve employee efficiency and, ultimately, improve your business’s bottom line.